Returns & Refunds Policy

Last updated: 28 October 2026

At GowerSecrets, we take pride in producing high-quality coastal photography prints and artwork. We want you to be completely satisfied with your purchase and aim to make our returns and refunds process as straightforward and fair as possible.

This policy applies to purchases of our Photo Prints, HD Metal Prints and Canvas Prints, whether purchased online, at our gallery or at markets and events.

1. Online Returns & Cancellations

If you purchase a product through our website, you generally have the legal right to cancel your order within 14 days of receiving it, without providing a reason.

To exercise this right, please notify us within 14 days of receiving your order by emailing thegowersecrets@gmail.comor using our website contact form.

Once you have notified us of your cancellation, you have a further 14 days to return the product.

We ask that all returned products are securely packaged to prevent damage during transit, ideally using their original protective packaging.

Customers are responsible for the direct cost of return postage for change-of-mind cancellations, except where otherwise required by law.

2. Made-to-Order & Personalised Products

Some of our photography products are printed specifically after an order has been placed.

Standard prints ordered from our existing photography collection, including prints produced after purchase, will generally remain eligible for the statutory 14-day cancellation period.

Products made to a customer's individual specifications or clearly personalised may be exempt from change-of-mind cancellation rights. Where this exemption applies, we will make this clear before purchase.

This does not affect your statutory rights if a product is faulty, damaged or not as described.

3. Damaged, Faulty or Incorrect Products

We take great care when preparing and packaging our artwork. However, if your order arrives damaged, faulty or incorrect, please contact us as soon as possible.

Where possible, we ask that delivery damage is reported within 48 hours of receipt, accompanied by:

• Your order number or proof of purchase.

• A description of the issue.

• Clear photographs of the affected product.

• Photographs of the packaging, where available.

The 48-hour reporting period is a request to help us resolve delivery issues quickly and does not limit your statutory consumer rights.

Each case will be assessed individually, and an appropriate refund, repair or replacement will be provided in accordance with UK consumer law.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. Where goods do not meet these requirements, customers may have a right to reject them for a refund within 30 days. After this period, rights to repair, replacement or other remedies may apply.

Where a product is faulty, damaged or incorrect, GowerSecrets will cover reasonable return costs where required by law.

4. Return Postage & Packaging

For eligible change-of-mind returns, customers are responsible for arranging and paying for return delivery.

We strongly recommend using a tracked and appropriately insured delivery service, particularly for higher-value artwork.

All items should be carefully packaged to minimise the risk of damage in transit. Original packaging is recommended but is not mandatory.

For larger or fragile products, including HD Metal Prints and Canvas Prints, please contact us before arranging a return so we can provide suitable packaging and delivery guidance.

Where any non-standard return costs apply to products that cannot normally be returned by post, these will be disclosed before purchase as required by law.

5. Refunds

Approved refunds will be issued to the original payment method unless otherwise agreed.

For eligible online cancellations, refunds will include the product price and the original standard delivery charge, where applicable. Additional charges for premium delivery services are not refundable beyond the standard delivery cost.

Refunds will be processed without undue delay and no later than 14 days after we receive the returned goods or receive evidence that they have been sent back, whichever occurs first.

Where permitted by law, deductions may be made if a returned product has lost value due to handling beyond what would reasonably be necessary to inspect it.

Your bank or payment provider may require additional time to make the refund visible in your account.

6. Gallery, Market & In-Person Purchases

For products purchased in person at our gallery, markets or events, GowerSecrets does not offer change-of-mind returns, refunds or exchanges unless otherwise agreed.

This does not affect your statutory rights where goods are faulty, damaged or not as described.

Purchases made through other retailers will normally be subject to the returns procedures of the retailer responsible for the sale, without affecting your statutory rights against the relevant seller.

7. Gallery & Market Collections

Customers who arrange to collect their purchases from our gallery, markets or events will be provided with the relevant collection arrangements.

GowerSecrets reserves the right to make reasonable changes to collection dates, times or locations where necessary. Customers will be notified as soon as reasonably possible and provided with updated collection details.

Any changes will be managed fairly and will not remove or restrict customers' statutory rights or override agreed contractual terms.

For orders placed online for collection, applicable distance-selling cancellation rights will continue to apply.

8. How to Request a Return

To request a return, cancellation, refund or assistance with an order, please contact us using either of the following methods:

Email: thegowersecrets@gmail.com

Website: Through our website contact form.

Please include your order number, details of your purchase and the reason for contacting us.

We will provide the appropriate return instructions and return address where required.

Customers may also exercise their statutory cancellation rights by sending us any clear statement of their decision to cancel, including by using the model cancellation form provided under UK consumer law.

9. Your Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or other applicable UK consumer protection legislation.

GowerSecrets
Email: thegowersecrets@gmail.com